Important: Branch Hours Update

April 6, 2020

Branch hours at all Provident Bank locations are 10:00 a.m. to 4:00 p.m., Monday through Friday and 9:00 a.m. -12:00 p.m. on Saturdays: drive-thru service only - appointments may be made for select services at our branches.

     

    Please call your local branch for more information and visit our Security Center for important alerts.

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The following branches are temporarily closed:

  • Bergen/Harrison
  • Metropark
    • North Brunswick

An Important Message from Our

Chairman, President & CEO

March 20, 2020

Like many of you, we are all watching the developments of the Coronavirus (COVID-19) pandemic unfold with feelings of uncertainty and uneasiness.  We share your concerns and want to assure you that Provident Bank is committed to the safety and well-being of our customers and employees.  As such, we are closely monitoring the latest reports regarding the Coronavirus from the Centers for Disease Control and Prevention (CDC) and local health officials.

To protect the health and safety of our customers and employees, and prevent the spread of the Coronavirus, we have taken the following precautionary measures:

  • We continue to provide banking services at locations that have drive-thru lanes. Additionally, employees have been provided gloves to conduct transactions.
  • We have closed all our branch lobbies, but we remain available by appointment-only for special services at some of our locations. If you require special assistance, please contact your local branch at https://www.provident.bank/branch-locator.
  • We have increased the frequency of disinfecting our facilities and have made hand sanitizer available to employees. We have also provided our employees with helpful information and procedures recommended by the CDC to protect themselves and those around them.  Most importantly, we have instructed our employees to stay home if they don’t feel well. 
  • We have maintained full functionality for our staff to continue operations, and where appropriate, we have made arrangements for back office employees to work from home.

    Rest assured, our customers remain the center of our focus.  We understand that during these challenging times some of you may be experiencing financial difficulties.  We are poised and ready to deliver sound or professional advice and timely solutions to assist in addressing your immediate financial needs.  If you are a consumer and are experiencing financial hardship, please call us.  If your business has been adversely impacted as a result of the public health emergency, please contact your Relationship Manager.

    As always, we encourage you to access your account 24/7 using our online banking, mobile app, or telephone banking to review transactions, check balances, make payments, deposit checks and more.  We've recently made a number of enhancements to our online and mobile banking that make it easier than ever to manage your account digitally.  You may also access any of our ATMs to withdraw cash.  In addition, our customer contact center can be reached at 800.448.7768 or [email protected].

    I would, as always, like to thank you for your business and placing your trust in Provident Bank.  These are challenging and unprecedented times.  If we take the necessary precautions, I am confident that we will overcome this together.

    Sincerely,

    signature

    Chris Martin

    Chairman, President & CEO

Important: COVID-19 Update

March 17, 2020

In response to the public health emergency and to curtail the spread of the Coronavirus (COVID-19), we will be limiting access to all of our branches until further notice. Access will be limited to locations that have drive-thru service. For locations that do not have drive-thru service, access will be managed on a limited basis. These limitations are intended to protect the health and well-being of our customers and employees.

Please be assured that you will continue to have access to all services available in our branches. For example, in the event that you require access to a safe deposit box located in one of these locations, please call your local branch to schedule an appointment.

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Serving the financial needs of our customers continues to be paramount. We encourage you to access your account from home 24/7 using our online banking, mobile app or telephone banking. We continue to monitor new developments and guidance issued by the CDC, state and local health officials related to the current pandemic and will notify you if this situation changes.

We apologize for any inconvenience this may cause. Thank you for your patience and understanding as we take important steps to ensure the safety of our customers and employees.