skip to main content

Service Center

FREQUENTLY ASKED QUESTIONS

Online Account Opening

There are several things you will need to refer to – and provide - during the account opening process: You’ll be asked for your U.S. Tax Identification Number (TIN) and valid forms of identification including: Driver's license, State ID, Military ID or Passport

You will also need to provide personal information, including your date of birth and former mailing address(es).

If you are not a U.S. Citizen or U.S. Resident Alien and do not have this information, we will be unable to open an account for you.

Banking Questions

Yes, deposit accounts at Provident Bank are insured by the FDIC. For more details regarding your FDIC Insurance coverage, please visit EDIE (Electronic Deposit Insurance Estimator) at the FDIC website.

Internet Banking Questions

ProvidentConnect Online Banking is an online platform, which allows you to bank on your computer from any location as long as you have Internet access and a secure browser. You can check account balances, review transactions on your accounts, transfer funds between authorized accounts, stop payment on checks, reorder checks, pay bills, receive direct deposits, auto save, or apply for a loan.

BillPay Questions

Absolutely! One of the conveniences of our system is to allow you to pay bills online, and avoid the need to write out checks, seal envelopes, and pay for postage.

Security Tips 

The Internet banking service has several effective security techniques that we encourage you to implement when you bank online:

  • Never reveal your password to anyone or leave your password anywhere someone else can obtain and use it.
  • Change your password on a regular basis.
  • Use the exit button to end each Internet banking session. Do not use the back button to exit the site.
  • Change your session timeout in User Options to a time that meets your needs.
  • Balance your account on a regular basis. Online Banking makes it easy!

JOIN THE CONVERSATION