Attention U.S. Government Employees Affected by the U.S. Government Shutdown: Provident Bank customers may call our Contact Center at 800-448-7768 M–F 8:00 am to 7:00 pm and Sat 9:00 am to 2:00 pm or visit your local branch if you are in need of financial assistance. Representatives are available to help you find a solution.
Provident Bank's "Funds Availability Policy" applies to all deposits including cash, checks, electronic payments, etc and is intended to be a guide for determining when funds that you deposit will be available for either cash withdrawal, electronic fund transfer within Provident Bank ('Provident", Bank" "we" or "us") or to another financial institution, or for the payment of checks and other items drawn on your account. Since it takes time to ascertain whether deposited items will be paid by the drawer bank, most deposits require some time to "clear" (i.e. time for Provident Bank to receive payment from the drawee bank). It is our policy to delay availability of funds from some deposits while this process is on going. During this clearing time, you may not withdraw the funds from your deposits in cash, transfer the funds to another financial institution, and we will not use the funds to pay checks or electronic fund transfers that are presented against your account.
Note: You are responsible for the validity of deposited items even after we have made the funds available to you.
Should any check or item be returned to us unpaid for any reason (including fraudulent or counterfeit items), your account will be charged for the amount of the item (plus our returned item fee) as you are obligated to repay us. Should there be insufficient funds on deposit to cover the returned item, Provident will require repayment of these funds from other deposits held by you and Provident or through other means.
Fraud Alert: We advise you to be wary of checks received via contacts made through the internet or otherwise not in person as these items are often times counterfeit or fraudulent.
The length of the funds availability delay is counted in business days from the day of your deposit. Everyday is a business day except Saturdays, Sundays, and Federal Holidays.
The length of the funds availability delay varies depending on the method of deposit and type of deposited items as explained below.
If you make a deposit on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit on a Saturday or on a day that we are not open (such as through night depository), we will conclude that deposit was made on the next business day we are open.
Deposits of cash or check(s) can be made at select Provident owned and/or operated Automated Teller Machines (ATMs). If you make a deposit or conduct a transaction at an (ATM) owned/operated by Provident after 3:00 PM ET the "day of deposit" will be next business day. ATM deposits will be granted the availability described herein for the type of items deposited.
Funds from check deposits converted to electronic items through the Provident Bank's Mobile Banking-Mobile Check Deposit service will be available for withdrawal or internal/external transfer via our Mobile Online Banking, Mobile Bill Pay, and/or any other means on the first business day following the business day your check/electronic item was approved for processing. You will be informed when your check/electronic item has been approved for processing via a message sent to you via your mobile phone.
Funds from the following deposits are available on the business day we receive your deposit:
If you make the deposit in person to one of our branch employees, funds from the following types of deposits are also available on the business day we receive your deposit:
If you do not make your deposit in person to one of our branch employees (e.g. if you mail the deposit or use a Provident owned/operated ATM), funds from the deposit types listed immediately above will be available on the first business day after the day we receive your deposit. See Mobile Check Deposits section for availability of funds through Mobile Banking Services.
It is Provident's policy to make funds from all other check type deposits available as follows:
For example, if you deposit a check of $700 on a Monday, (before cutoff time) $200 of the deposit in available on Monday. The remaining $500 is available on Tuesday.
Except as described in the section entitled "Funds Availability", electronic fund transfers (as described in the Electronic Fund Transfer Act) received for deposit from a financial institution through Provident's online banking service will be available for withdrawal or internal/external transfer via our online banking service on the third business day following the day of deposit.
In some cases, we will not make all of the funds that you deposit by check available at the times provided within this policy.
Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. However, the first $200 of your deposit will be available on the first business day after the day of your deposit.
If we are not going to make all the funds from your deposit available at the times provided within this policy, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to a Bank employee, or we decide to take this action after you have left the premises, we will mail you an extended hold notice by the day after we receive your deposit.
In addition to the above, funds, you deposit by check may be delayed for a longer period under the following circumstances:
We will notify you if we delay your ability to withdraw funds for any of the reasons listed immediately above and we will tell you when the funds will be available. They will generally be available no later than the fifth business day after the day of your deposit.
Whatever the case may be, if you will need the funds from a deposit right away, you should ask us when the funds will be available by calling 800.448.PROV (7768) or by speaking to one of our branch customer service representatives.
If you are a new customer, the following special rules will apply during the first thirty (30) calendar days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's, and federal, state, and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the check must be payable to you. The amount of funds over $5,000 will be available the ninth business day after the day of your deposit. If your deposit of these checks (other than U.S. Treasury checks) is not made in person to one of our branch employees, the first $5,000 will not be available until the second business day after the day of your deposit.
Funds from all other check deposits (including payroll checks) will be available on the ninth business day after the day of your deposit.
If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
Our general policy is to cash checks only if your account balance is adequate to cover the amount of the check being cashed.
If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your ability to withdraw a corresponding amount of funds that you have on deposit in another checking or savings account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
If you want Provident Bank to transfer the availability delay to another checking or savings account, you may do so by affixing the account number to the back of the check directly below the endorsement.
Checks payable on foreign banks not doing business in the United States, its territories and possessions or who have not been assigned a routing number by the Federal Reserve, are accepted for deposit, subject to collection. You will be given a receipt for such check(s). The deposit will be credited to your account after we receive payment for the checks(s) from the foreign bank; an acknowledgement will be sent to you when your account is credited.
Part of the Expedited Funds Availability ("Act") is to standardize check endorsements. As a depositor of a check, this Act limits the location of your endorsement to the top 1.5 inches at the trailing edge of the check. For endorsement purposes, the trailing edge is on the backside of the check directly behind where the phrase "Pay to the Order" is printed. This is where most endorsements are usually placed.
Any marks outside of the top 1.5 inches on the back of the check may obscure the bank's information and can ultimately result in either a delay in returning the check or the forfeiture of your right to the recovery of those funds.
Should you have questions concerning this policy or the availability of funds from items deposited into your account(s), please call our Customer Contact Center at 800.448.PROV (7768) or talk to a Customer Service Representative at your local Provident branch.