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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Zelle® Fraud & Scams

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At Provident Bank, your security is our top priority, and we are committed to helping you protect your finances and personal information.

As Zelle® becomes a popular way to send money quickly, scammers are finding new ways to trick people into sending money or sharing personal information. They may pose as trusted contacts, financial institutions, or create a false sense of urgency to pressure you into acting quickly. It’s important to stay alert and know the warning signs to protect yourself.

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Account takeover occurs when someone gains unauthorized access to your account.

  • EXAMPLE: Scammers may text or call pretending to be Provident Bank and ask for your Online Banking login. Sharing this information lets them access your account and send unauthorized Zelle® transfers.
  • WHAT TO DO: Call Provident Bank immediately to report the unauthorized access.

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A scam occurs when you authorize payment, but do not receive the product or service expected.

  • EXAMPLE: You use Zelle® to pay someone for festival tickets you found online. After sending the money, the seller disappears, and you never receive the tickets.
  • WHAT TO DO: Call Provident Bank immediately to report the scam and report it to the Federal Trade Commission at reportfraud.ftc.gov.

 

If anyone calls, texts or emails you requesting personal or banking information, disconnect and contact your local branch or our Customer Care Center at 800.448.7768.