In observance of Martin Luther King Day, all Provident Bank branches will be closed on Monday, January 18, 2021. Online access to your account(s) will not be affected. Normal banking hours will resume the following business day.
Cyber Security Awareness During COVID-19
Nathan Horn-Mitchem, Chief Information Security Officer, Provident Bank
At Provident Bank, we're committed to keeping you and your data safe. When you are opening an email or text message, please keep the following information in mind and protect yourself from cyber-attacks:
Make sure it’s Provident Bank. Provident Bank will never ask for personal information via email. Criminals hope that the person reading the email is willing to open the attachment, click a link, or respond to the email.
Report Suspicious Texts and Emails. Thieves try to impersonate companies via email and text message. Never click on links if an email or text message seems suspicious. Never send personal information via email or text message. If you have questions regarding an email or text message Provident Bank has sent to you, please call our Customer Contact Center at 800.448.7768.
Use a spam filter. A spam filter will go a long way in removing lots of the bad emails that end up in your inbox. Talk to your email provider to see what protection they offer you for spam. If they have a business or corporate version it may be worth exploring the cost. (Cost: starts at $0)
Deploy a web filter. The internet is full of dangerous links and malicious pages and one wrong click can get your organization into trouble. Using a web filter helps to block traffic to the worst parts of the internet. (Cost: as low as $20 per user per year)
Monitor your accounts daily. Respond to fraud alerts and report unauthorized transactions promptly. If you believe your account(s) have been compromised, please call our Customer Contact Center at 800.448.7768 immediately.
Part of our commitment to you is keeping your personal and financial information safe and secure. Explore how we are working to keep your information private and confidential and explore some tips and strategies for protecting yourself from identity theft and fraud. Visit our Security Center for more details.