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A STRONGER BANK FOR YOUR FUTURE
This fall, Provident Bank is taking a major step forward to bring you better, smarter, more modern banking.
System upgrades coming this fall
At Provident Bank, our commitment you can count on promise means we're always working to bring you better, smarter, more modern banking. We're upgrading our core banking technology to a new platform that will enhance the way we manage your accounts and serve you every day. This investment sets the stage for faster, more innovative products and services designed to meet your evolving needs, now and in the future.
What's Happening
Over Labor Day weekend, beginning the evening of September 4,2026, through September 7, 2026, branches will be closed, and online, mobile, and telephone banking will be unavailable as we complete the transition to our new banking platform. Tuesday, September 8, 2026, will be the first business day on the new system.
You’ll continue to enjoy the same accounts, the same cards, and the same online and mobile banking you rely on today, with a stronger, more capable system working behind the scenes.
What to know right now
Your accounts and access remain secure
Your accounts, cards, and online and mobile banking will continue to work as they do today. If there are changes to your account numbers or services, you’ll receive a letter from us in early August with details.
Expect a brief service interruption
Some banking services will be temporarily unavailable over Labor Day weekend while we complete the upgrade. More details will be shared here and through direct communications closer to the date.
We'll keep you
informed
This page will be updated as new details are confirmed. We’ll also reach out by mail and email, and our team is available to answer any questions along the way.
Frequently Asked Questions
Why is Provident making this change?
We're investing in our core banking technology to enhance the way we manage your accounts and serve you every day. The new platform sets the stage for faster, more innovative products and services to meet your evolving needs, now and in the future.
How will this affect me as a personal banking customer?
Your accounts, cards, and online and mobile banking will continue to work as they do today. There are some changes taking effect on September 8, 2026, worth being aware of — please review the letter we mailed you in late July or click here for details on what you need to know.
How will this affect me as a business banking customer?
For most business customers, day-to-day banking will continue without disruption — please review the letter we mailed you in late July or click here for details on what you need to know. If your business uses ProvidentConnect for Business, you'll receive a separate letter with details about conversion weekend.
When is the conversion taking place?
The transition to our new banking technology will take place over Labor Day weekend, starting the evening of Friday, September 4, 2026, through Monday, September 7, 2026. Tuesday, September 8, 2026, will be the first full business day on the new system.
Who should I contact if I have questions?
We’re here for you. If you have questions, our team is ready to help. Call us at (800) 448-7768, Monday through Friday 8:00 a.m. to 7:00 p.m. and Saturday 9:00 a.m. to 2:00 p.m., visit a local branch, or connect with your relationship manager. For Treasury Management Customer Support, please call (732) 590-9288, option 3.