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Online Security

Provident Bank makes safeguarding your online banking personal information a top priority. As a security measure, you may access your account information online from the Provident Bank website only if you have registered with Provident Bank online banking solution.

Provident Bank Online Banking, ProvConnect, uses *technology to encrypt your personal information such as User Ids, Passwords, and account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. To learn more about ProvConnect click here. If you have not registered and wish to review your account information, you may write to the address listed on your account statement, call 800-448-7768 or visit one of our branches.

The Internet is and will continue to be the source of many new opportunities. Those who get the most out of those opportunities will be those who use them wisely. Although the information below is not exhaustive, it contains some key points that will help you use the Internet in a more secure manner. Use these points with caution and good judgment.

Information you provide via electronic forms on Provident Bank website or ProvConnect is secure and encrypted where applicable. In other words, it is scrambled en route and decoded once it reaches Provident Bank. You may check that your web session is secure by looking for a small lock symbol usually located in your web browser window. Current versions of leading web browsers indicate when a web page is encrypted for transmission through this symbol. You may also look for the letters "https://" at the beginning of your website URL in your web browser. The "s" means that the web connection is using secure technologies.

Provident Bank uses firewalls to help limit entry by anyone without proper authorization. A firewall is a security mechanism that regulates the data going in and out of a network. It is a commonly used, specialized computer, which acts as a shield against data going in or out of a network. It checks to make sure that communications only occur between approved individuals and that the communication is in the proper protocol. In addition, Provident Bank uses multifactor authenitcation (MFA) to reduce the risk of unauthorized access to your online accounts. More information about the SecureNet solution can be found here.

Remember, the Internet is a global public network. While Provident Bank will continue to improve its security technology, there are steps that you should also take to protect your information and accounts. We recommend that you always follow these procedures:

  • Use a password that is unique to you and change it regularly. A password that is at least 6 characters in length and a combination of letters and numbers is best. Do not use birthdates or other numbers or words that may be easy for others to guess.
  • Never give your password to anyone. Bank personnel will never ask for your password.
  • Avoid writing down your password or storing it in a place where others can view it.
  • Make sure that you are not being watched when you use the system or enter information. (This is known as "shoulder surfing")
  • Don't leave your computer unattended while logged onto Provident Bank online banking system.
  • Log out of Provident Bank online banking system when you are finished to prevent any additional transactions from being entered. Also, close your web browser so that your information is no longer displayed.
  • Protect your computer from viruses and spyware. Use anti-virus/anti-spyware software to check your computer. Contact your hardware or software supplier for further information.
  • You should review the privacy statement of a web site before you provide personal or confidential information. No representation is made, however, regarding the unconditional security of such submissions.
  • By following these simple measures, you will be taking prudent steps to use online Internet services in a secure and confidential manner. Ensuring that you have a secure online banking experience is our number one priority.

Provident Bank does not guarantee the products or services offered on third party sites.

* Secure Socket Layer (SSL) - Up to 256-bit encryption