skip to main content

Service Center

image

IMPORTANT INFORMATION: On Saturday, July 24, 2021 beginning at 11:45 p.m. ET, ProvidentConnect Online Banking, ProvidentConnect for Business Online Banking, Bill Pay, Business Bill Pay, Mobile Banking and Mobile Banking for Business will be unavailable due to system maintenance. We anticipate these services being fully restored by 8:00 a.m. ET on Sunday, July 25, 2021. We apologize for the inconvenience this may cause.

OVERDRAFT PROTECTION NOTICE

Life gets busy. And you don't have time to count pennies. Or maybe you want to splurge on a night out. Or sometimes, you just have to pay that bill. It doesn't matter what the reason is for spending more than you have; if you don't have enough money in your account to cover a transaction, we'll pay it anyway with Overdraft Protection-- the protection is right in its name! So go ahead and spend what you need to. We've got you covered.

Answering Your Questions about Overdrafts and Overdraft Fees

We cover your overdrafts in two different ways:

  • Standard overdraft practices (Overdraft Privilege-ODP) that come with your account.
  • Other overdraft protection plans, such as a line of credit or a link to another deposit account, which may be less expensive than our standard Overdraft Privilege. To learn more about these alternatives, contact us.

What are the standard overdraft practices that come with my account?

We authorize and pay overdrafts for the following types of transactions:

  • Checks and other transactions made using your checking account number.

We do not automatically authorize and pay overdrafts for ATM transactions and everyday debit card transactions unless otherwise specified.

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay an overdraft, your transaction will be declined.

What fees will I be charged if Provident pays my overdraft?

Under our standard Overdraft Privilege-ODP:

  • We will charge you a fee of $35.00* each time we pay an overdraft.
  • The total number of insufficient/overdraft fees we can charge you through Overdraft Privilege for overdrawing your account is limited to six (6) fees in one (1) business day. No overdraft fee is charged if the resulting overdraft balance is $5.00 or less.

*Amount subject to change. Please see the Personal Accounts and Service Fees brochure to confirm current fee amounts.

What if I want Provident to authorize and pay my overdrafts on my ATM and everyday debit card transactions?

If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions, you can:

  • Click the "I Agree" button below to continue the opt-in process
  • Call our Customer Contact Center at 800.448.PROV (7768) Monday thru Friday from 8 a.m. to 7 p.m. and Saturdays from 9 a.m. to 2 p.m. 
  • Stop by any Provident branch.

JOIN THE CONVERSATION