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GENGOLD® TERMS & CONDITIONS

I/We hereby elect to enroll in the travel and other discount services program offered by Generations Gold, Inc.

I/We understand that:

  • I/We will be enrolled in the GenGold® Ultimate Program. The monthly membership fee (currently $5.95) for participation in the Program will be automatically debited from my/our checking account referenced above.
  • The GenGold Membership Fee of $5.95 applies whether or not you activate ULTIMATE ID® and whether or not you qualify for all of its services. ULTIMATE ID® services begin and can be utilized once you successfully validate your identity and complete the activation process. The primary owner and one joint owner of the account are required to each have their own email address for activation. You will receive an email containing your personal activation code which is required to complete the authentication and enrollment process. If you do not complete the activation process, you will still be covered by the 3G Fully Managed Identity Fraud Research, Remediation and Recovery Services, and you will have access to the other GenGold benefits and services included in your membership.
  • Please see the ULTIMATE ID® Terms and Conditions at www.ultimateid.merchantsinfo.com for complete details. Refer also to your ULTIMATE ID® Summary of Benefits for program-specific information. To report an identity theft incident or for assistance obtaining your activation link, please call 1.877.279.6338 and speak with a dedicated ULTIMATE ID® recovery advocate. No one can prevent all identity theft.
  • I/We can opt-out of or cancel our participation in the Program at any time by:
    • Visiting any Provident branch
    • Calling Customer Contact Center toll free at 800.448.7768. Customer Contact representatives are available
      Monday thru Friday from 8 a.m. to 7 p.m., and from 9 a.m. to 2 p.m. on Saturdays
    • Sending a secure message via ProvidentConnect Online Banking if I/we are an online banking customer(s). To use the secure messaging feature, sign into ProvidentConnect Online Banking, click “Customer Service” in the middle of the online banking screen, then click “Request and Message” to create a new message.
  • I/We understand that such cancellation will become effective as of the beginning of the next month enrollment period.
  • Provident Bank assumes no liability for any benefits or services contracted for through the Program or for any of the providers in fulfilling their obligations under the Program. All liabilities, claims, damages, and demands are the sole and direct responsibility of Generations Gold, Inc. and its independent service or benefit providers; Discounts received through the Program may not be used in conjunction with any other discounts; Not all benefits and services are available in all areas; and benefits and services available through the Program are subject to change without notice.
  • I/We understand that the benefits and services are provided by Generations Gold Inc. a fully independent benefits provider and that Provident Bank will provide my (our) email address to Generations Gold, Inc. for program use only and that I may receive special promotional emails from Generations Gold, Inc. pertaining to the Program benefits. By signing this opt-in form, I/we agree (1) to the terms and conditions stated above, (2) to abide by any changes to the Program, and (3) to the extent that I/we find that such changes are not to our satisfaction or liking, to provide notice of the cancellation of our participation in the Program as detailed above.

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