Important information and updates about branch hours and the Coronavirus (COVID-19) can be found here.
You do not have to re-register for Online Banking and Mobile. However, if your User ID or password (or both) does not meet the minimum requirements, you will be prompted to change it per the steps below:
Follow the above instructions.
The current ProvidentConnect Online Banking, Bill Payment, and Mobile Banking systems will not be available from 5:00 PM on Friday, March 6, 2020 to 8:00 AM on Tuesday, March 10, 2020.
IMPORTANT: BEFORE DOWNLOADING THE NEW MOBILE APP(S) TO YOUR DEVICE(S), YOU MUST DELETE THE EXISTING PROVIDENT BANK MOBILE APP(S).
MOBILE BANKING: The new Provident Bank Mobile Banking app for smart phones and tablets must be downloaded and identity must be authenticated before use.
Android and iOS wearables can be synced within the mobile app; a separate app download is not required.
People Pay will no longer be available effective 5:00 PM on Friday, March 6, 2020. Zelle® is the upgraded personal payment solution. You will need to enroll in Zelle and set up your payments. Zelle is a safe, secure, and simple way to send and receive money with people you know. Zelle is a cash-replacement product that allows almost anyone with a United States bank account and a mobile number or email address to send and receive money in minutes. Paying friends and family is as simple as enrolling, adding a person's contact information, the amount of the transaction and selecting Send.
All of your scheduled automatic payments and Bill Pay payees will seamlessly transition to the new system. If you have personal electronic payee(s) set up in Bill Pay, all payments to those payee(s) will be converted from an ACH payment to a check payment, without exception. You will be able to utilize Zelle as an alternative.
No bill payments, including recurring payments, will be made while Bill Pay is unavailable from 5:00 PM on Friday, March 6, 2020 to 8:00 AM on Tuesday, March 10, 2020. If you have bills that are due to be paid during this blackout period, be sure to schedule those bills to be paid prior to Friday, March 6, 2020.
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information required to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee.
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.
You will need to verify your scheduled transfers for both external (destination account outside of Provident) and internal (destination account held at Provident) accounts. If you do not see the transfers, they will need to be re-established.