Service Center
Mobile App
Step 1: Once logged in, find debit card controls under More (iOS) or Menu (Android)
Step 2: Register for debit card controls by accepting the Terms and Conditions
Step 3: Set your preferences for Alerts and Declines for managing debit card transactions
Online Banking
Step 1: Once logged in, find debit card controls in Additional Services
Step 2: Register for debit card controls by accepting the Terms and Conditions
Step 3: Set your preferences for Alerts and Declines for managing debit card transactions
Alerts can be set for the following categories:
Merchants: Personal care, household, restaurants, travel, entertainment, age restriction, department stores, gas stations and groceries
Transactions: ATM, auto pay recurring, online, mobile wallet, in-store and mail/phone order
Locations: Decline and/or set up alerts for international (foreign country) transactions
Spend Limits: Receive notifications for a transaction that is above a specified amount
Please Note: If any transaction is declined, for any reason, you will receive a declined alert.
From your Provident Bank mobile app card control main screen, tap on the toggle switch to turn your card on or off. Your change is effective immediately allowing you to control your debit card 24/7. Even if you turn your debit card off, any recurring transactions will not be blocked.
All active cards will be listed on the card control screen.
No. Using card controls does not change the status of your account.
You can manage your alerts by clicking on Alert Delivery Options.